| A solid knowledge of your customers is vital to | | | | they need to be - with customers and prospects. |
| succeed in today's modern information driven business | | | | 3. Integrate with Microsoft Office Outlook |
| world. Small businesses are widely considered to | | | | Microsoft Dynamics CRM v3.0 has been designed |
| provide a better customer service because the | | | | with Outlook in mind, and can be enabled to let your |
| decision makers are closer to their clients than in much | | | | employees work directly from their Outlook email client. |
| larger companies. Managing customer relations has | | | | This close integration with Outlook and other Microsoft |
| grown increasingly complicated as market forces and | | | | applications such as Word and Excel means that all |
| trends change at a much faster rate than in the past, | | | | staff with client contact can look up customer |
| and with the internet revolution, that is set to continue | | | | information, manage email communications, arrange |
| and accelerate. | | | | appointments, record customer and prospect contacts |
| Microsoft Dynamics CRM 3.0 Small Business Edition is | | | | from within Outlook and share this across the business |
| designed to work with other Microsoft applications | | | | with the Microsoft Dynamics Suite. This makes staff |
| such as Microsoft Small Business Server 2003, | | | | more productive, generating greater revenues and |
| Outlook, Word, Excel and Publisher. Working together, | | | | reducing time wastage dealing with administrative |
| the Microsoft Dynamics Suite greatly helps your staff | | | | customer affairs. |
| to build closer customer relationships and achieve new | | | | 4. Tailor Microsoft Dynamics Suite to your small |
| levels of productivity and profitability. | | | | business |
| Here are 5 ways Microsoft Dynamics Suite can help | | | | The Microsoft Dynamics Suite contains a configuration |
| your small business save time and money: | | | | wizard so you can tailor the customer relationship |
| 1. Centralize all your customer information | | | | software solution to meet the particular needs of your |
| Microsoft Dynamics Suite captures all customer | | | | business. You can customize and modify forms, |
| contact information from your sales, marketing and | | | | construct your own data entry fields and arrange how |
| support sections of your business and houses the | | | | information is to be presented while an intuitive engine |
| information in a central repository. Microsoft Dynamics | | | | allows for automation of repetitive tasks. An alert |
| CRM v3.0 provides instant access to whoever needs | | | | system raises flags when you need to perform a task |
| the information, wherever they are and when they | | | | so nothing need ever fall down between the cracks. |
| need it. This reduces costs by minimizing | | | | Microsoft Dynamics Suite is an out-of-the-box solution |
| non-productive time wasted, increases profitability by | | | | that is quickly and cheaply implemented while |
| maximizing cross-selling opportunities and enhances | | | | maintenance costs are also minimal. The Microsoft |
| customer relations with a more personalized approach | | | | Dynamics Suite is also scaleable to meet the future |
| from all staff in contact with customers. | | | | demands of your business with additional features that |
| 2. Protect your customer information | | | | can be added as and when the need arises. |
| Microsoft Dynamics CRM v3.0 has built-in security | | | | 5. Fast and simple implementation gets you up and |
| features to ensure your customer information is | | | | running quickly |
| protected and kept confidential. Employees are only | | | | Microsoft Dynamics CRM v3.0 has a very fast and |
| given access to that information on a customer that is | | | | simple set-up to speed up productivity and profitability, |
| required for the role they need to perform. By | | | | this minimizes business disruption. For existing users of |
| combining Microsoft Dynamics CRM v3.0 with Small | | | | Microsoft Office applications, the customer relationship |
| Business Server, a powerful firewall is provided that | | | | software solution is readily adopted by your staff as it |
| allows mobile employees and remote locations to have | | | | has been designed to look and feel like all other Office |
| secure and enhanced access to customer information | | | | applications so use is intuitive. |
| while out of the office. The ability for mobile and | | | | This minimizes the costs of implementation and user |
| remote workers to access customer information out | | | | adoption while at the same time increases productivity |
| of the office allows them to continue to be supported | | | | with minimal business disruption and faster adoption by |
| and productive as well as spend more time where | | | | employees. |