| Each version of Microsoft CRM seems to appear with | | | | letters, and launch campaigns and then track their |
| new features offered. For the business owner that's | | | | progress and the final results. You can even track |
| important to note because as a licensed Microsoft | | | | your revenues and make sure your profits are on the |
| CRM user you'll be entitled to updates and thus the | | | | rise. |
| great new features. | | | | Remember the old days of post it's and wall |
| Wondering what those features are? We will give you | | | | calendars? Thanks to technology those days are |
| a little taste right now. Of course we can't possible | | | | pretty much gone. If you want to see your staff sell |
| give you all the details in one article but you'll get the | | | | more while providing the best customer service then |
| picture. | | | | you'll want to have a look at the new service |
| The key to Microsoft CRM is that it works the way | | | | scheduling module that's been integrated into Microsoft |
| your company does which is just how it should be. | | | | CRM. |
| You shouldn't be trying to fit your business into the | | | | This is a very sophisticated system with an excellent |
| software. Microsoft knows how business needs to run | | | | scheduling engine that lets anyone that is authorized to |
| - after all they are the most successful business on | | | | book an appointment and to survey resources so you |
| the globe - and therefore their software reflects | | | | can make the most out of the resources you have. |
| exactly what needs to happen. | | | | Schedule follow up appointments, servicing, marketing |
| You can even integrate Microsoft CRM into your | | | | strategies, or just about anything you can think of. |
| existing applications such as Microsoft Outlook. There | | | | Microsoft understands how important it is to be able to |
| are two additions available - the Small Business Edition | | | | customize Microsoft CRM. In fact it's so simple now |
| and the Professional Edition - providing a service for | | | | that even non technical staff can create a custom |
| business of every size. | | | | application with just a click of the mouse. No one has |
| Outlook is the most commonly used e-mail application | | | | to write code - in fact you don't even have to leave |
| and Microsoft CRM integrates smoothly and | | | | the application you are in. |
| seamlessly. It's quite an improvement over previous | | | | Reporting has also been drastically improved. Now |
| versions. You can easily look up information on your | | | | getting the information out in a useful format is as |
| customers, manage your email, send email, record | | | | easy as entering the data. You can even export the |
| customer discussion, and set up appointments all from | | | | data to Excel to create spreadsheets. There are a full |
| within Outlook. | | | | set of preprogrammed reports that you can print with |
| On of the most impressive new features is the | | | | just a click of your mouse but you can also create |
| marketing automation system that lest you create | | | | your own custom reports quickly and easily. |
| marketing and sales campaigns on the fly. You can | | | | The new features offered in Microsoft CRM make a |
| create leads, do direct marketing plans, create sales | | | | package that was already good that much better. |